eblast is a computer-based application program designed to automate the outbound calls in an organisation. It is a cost-effective communication tool developed for call automation and dialing services.

eblast supports ISDN PRI, E1/T1 (R2MF), INR2, SS7 and SIP lines to attend calls automatically and process the caller's request in a faster way.

IVR (Interactive Voice Response) systems are devices that are used by organizations with the database at the backend and used to provide information which is dynamically changing over the phone automatically. The perfect example of use would be Banks using IVR's to provide customer's account information over the phone automatically after validating each transaction.

You can record your own script or messages you want to deliver either in an Inbound or Outbound mode and you only have to do once through recording utility software provided with unlimited scripts.

We will assist you with customized script from our experienced and dedicated staffs just for this purpose. It will be designed to produce results keeping in focus your business needs rather than one size fits all.

No there are no limitations regarding the length of the message or number of questions one wants to ask either in Inbound or Outbound, but we strongly suggest not to have more than 30 to 35 second long message. You can get responses either in voice prompts or in touch tone response, for example press 1 for yes or 2 for no or you can get all initial information from called party before you transfer the call to a live agent.

Menu options can be 1, 2, 3, 4, 5, 6, 7, 8, 9 and 0.

Automatic Emergency Alerts

Automatic Reminders

Automatic Notifications

Automated Promotions

Increase Customer Loyalty

Increase Customer Traffic

Increase Customer Satisfaction

Increase Profitability

Courteous, Fast & High

Volume Broadcast

Customized SMSs are used to send personalized messages to different numbers with respect to their names and other details. In other words, these are user for sending different messages to different numbers. For E.g. - Dear Sudhakar, Your child Prabhu have scored 75% in exams.

We have a section called REPORTING on our platform where you can view the status complete reports for the SMS sent from your account.

Two Way Messaging is a platform which allows you to receive and send SMS. This allows you complete flexibility in managing your incoming messages. You can modify/alter or delete these received messages as per your need.

There are two types of two-way messaging.

a. Short Code

b. Long Code

Primary keyword is a keyword which would be configured for your company/organization on shared short code for receiving incoming request from subscribers.

Long code also known as virtual mobile number, is a reception mechanism used by businesses to receive SMS messages. It is a 10 digit number that is designed for easy to remember and to use for premium services and can work with every operator. On a single number, you can get different keywords which can be your company name or your product name like you see in TV ads {OFFER -> 9900099000} and a premium rate of SMS will be applicable that is setup by cellular operators.